Refund policy.
1. The 30-day rule
Any eSIM that has not been installed and whose plan has not started is refundable in full for 30 days from purchase. No forms, no fees — message support with your order number.
2. Installed but unused
If you installed the eSIM but it never connected to a network (your days never started), it is still refundable — we verify usage on our side and refund in full.
3. Started plans
Once days have started they cannot be refunded, because network costs are already incurred. If service failed due to a fault on our side, we refund or credit regardless — fairness beats policy.
4. Processing times
Approved refunds are issued within 24 hours. Banks and card issuers typically post them in 3–5 business days; PayPal is usually same-day.
5. Wrong destination bought
Do not install it — contact support and we swap the plan for the right destination immediately, adjusting any price difference.
6. Your statutory rights
These promises are in addition to your legal rights, not instead of them. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality — if it isn't, you're entitled to a repair, replacement or refund. Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel distance purchases, which for eSIMs ends once you have asked us to supply the eSIM immediately and it has been delivered (see our Terms). Nothing in this policy limits those rights.
My Holiday SIM is owned and operated by Bohzo Ltd. Bohzo Ltd is registered in England and Wales. Company No. 15031604. Registered office: Bohzo Ltd, The Workspace Basildon, 7 High Pavement, Basildon, England, SS14 1EA.
MY HOLIDAY SIM is a UK registered trade mark of Bohzo Ltd. UK Trade Mark Nos. UK00004256081 and UK00004256085.
© 2026 Bohzo Ltd. All rights reserved.