How to install your eSIM.
Two minutes, one QR code. Do it at home on Wi-Fi — your days don't start until you land.
1Tap Install on your order page or emailRight after payment, your order page (and your confirmation email) shows an Install eSIM button. On iOS 17.4+ one tap opens Apple's install screen — no QR code, no scanning.
2Older iPhone? Scan the QR insteadSettings → Mobile Data → Add eSIM → "Use QR Code", then scan the QR from your order page or email shown on another screen. No second screen? Choose "Enter Details Manually" and copy-paste the two codes — Copy buttons are right on your order page.
3Label itiOS installs your holiday plan in a few seconds. Label it something like "Holiday data" so it's easy to spot.
4Leave it off until you landKeep the new line switched off at home. Your home SIM stays as it is for calls and WhatsApp.
5Switch on at arrivalTurn the line on, set it as your data line, and make sure data roaming is on for it (that's normal for eSIMs — no fees). Online before baggage claim.
1Open your order page or emailYour QR code appears on the order page right after payment and in your inbox. Scanning needs a second screen — no second screen? Use the manual codes instead (step 3).
2Settings → Connections → SIM managerTap "Add eSIM", then "Scan QR code from service provider".
3Scan the QR — or paste the codesOne scan and your plan installs. Only got one screen? Choose manual entry and paste the SM-DP+ address and activation code — Copy buttons are on your order page. Give the line a name so it's easy to spot.
4Keep it off until you landLeave the new eSIM disabled at home — your days only start when it first connects abroad.
5Switch on at arrivalSIM manager → enable the eSIM → set it for mobile data, and turn data roaming on for that line. Done.
1Open your order page or emailYour QR code and manual codes are on the order page the moment you pay — and in your email.
2Settings → Network & internet → SIMsTap "Add eSIM" (or the + next to SIMs), then "Use a QR code".
3Scan the QR — or enter it manuallyPixel installs the plan in seconds. One screen only? Tap "Need help?" → "Enter it manually" and paste the activation code from your order page.
4Keep it off until you landLeave the line off at home; your home SIM keeps working as normal.
5Switch on at arrivalEnable the eSIM, choose it for mobile data, and switch data roaming on for it. You're connected.
1Open your order page or emailYour QR code and manual codes are on both — either works, and the order page has one-tap Copy buttons.
2Find the eSIM menuUsually Settings → Network / Connections → SIM. Look for "Add eSIM" or "Download a SIM instead".
3Scan or pasteScan the QR, or choose manual entry and paste the SM-DP+ address and activation code from the email.
4Keep it off until you landDays start at first connection abroad, so installing early costs nothing.
5Switch on at arrivalEnable the line, set it as data, turn on data roaming for it. If anything looks different on your model, support can walk you through.
On iPhone? Skip all of this — one tap installs it
iOS 17.4+ installs your eSIM straight from the Install button on your order page or confirmation email. No QR, no settings.
No camera? Manual install.
Your confirmation email also includes an SM-DP+ address and activation code. Choose “Enter details manually” on the same settings screen and paste them in — same result, no scanning.
Landed with no signal?
1 — Check the eSIM line is on and set as your data line. 2 — Make sure data roaming is onfor that line (it's how eSIMs work; no fees apply). 3 — Toggle aeroplane mode. 4 — Restart. Still stuck? We reply in under 2 hours.
Golden rules.
- Install on Wi-Fi before you fly
- Don't delete the eSIM after installing
- Keep your home SIM on for calls/SMS, off for data
- Days start at first connection abroad — not at install